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Andy has significant experience of working within social care with a wide range of adult service user groups (older people, people with learning disabilities, physical disabilities or mental health problems) and more recently (since 1999) with refugees and asylum seekers.
The majority of this period was spent working in a local authority setting both in service delivery and ′central management′ functions such as strategy development, developing quality assurance mechanisms, service user and carer forums etc.
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Following this Andy worked in a small voluntary organisation supporting refugees and asylum seekers, developing advice services and initiating a programme of support to local refugee community organisations, before starting as an independent consultant with the voluntary sector. Andy has a real interest in seeing organisations make a positive difference in the lives of their service user group and has significant experience of;
- developing new services/projects in response to the needs of vulnerable service user groups;
- establishing quality assurance systems (PQASSO, CLS Quality Mark, Matrix etc. - including quality measures based on service users experiences);
- developing effective partnership working with agencies from a variety of sectors (statutory, voluntary, community and business);
- Capacity building with smaller voluntary and community sector organisations - including funding applications and developing business planning processes.
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